Shipping & Returns
We aim to get RELOAD to you as quickly as possible.
UK Standard Delivery
All UK orders dispatched within 1 business day. Royal Mail tracked delivery.
UK Express Delivery
Order before 1pm for same-day dispatch. Available to most UK mainland addresses. Royal Mail tracked express delivery.
International Shipping
We ship to selected international destinations. Duties and taxes may apply depending on destination.
Returns Policy
We stand behind RELOAD. If you're not satisfied with your purchase, contact us within 30 days of receiving your order and we'll be happy to help.
Shipping FAQs
When will my order be dispatched?
Orders placed before 1pm (Mon–Fri) are dispatched the same business day. Orders placed after 1pm or on weekends are dispatched the next business day.
How do I track my order?
You will receive a tracking number via email once your order has been dispatched. You can use this to track your delivery through the Royal Mail or courier website.
What if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours with photos of the damage and we will arrange a replacement or full refund immediately.